Theresa Hoskins

Tier 2 Tech Support and Junior Front-End Developer

As a Tier 2 Tech Support or Junior Front End Developer, I’m excited to bring my empathy, strong communication, and technical expertise to your team. With five years of experience in customer success and support, I strive to improve productivity and lifestyle for businesses and individuals.

Customer Success & Support

Technical Expertise

I have four years of
experience in Tier 2 technical support, providing technical
assistance and
troubleshooting to
customers on a variety of
platforms.

Communication

Having worked in customer support for five years, I have honed strong communication skills, both written and verbal, to ensure that each customer is satisfied and informed.

Problem-solving

As a support specialist, I excel at using logic and creativity to solve problems and provide prompt solutions to customers.

Front End Development Skills

HTML/CSS

I'm proficient in HTML and CSS and am constantly learning new best practices to enhance my skills.

JavaScript/REACT

I am studying JavaScript and React to significantly enhance my skills in front-end development.

Interests And Goals

Travel

When I’m not problem-solving or coding, I love travel. It’s an excellent way to experience new cultures and meet new people.

Technology

Improving productivity and lifestyle with the latest technology has been something that makes my work personally fulfilling.

Design

I am passionate about design and enjoy learning and implementing new design techniques to create beautiful and functional interfaces.

Obtain a Junior front-end developer Role

I am eager to learn and contribute to a team in a Junior Developer position where I can gain practical experience and take on new challenges.

Combine Technical Skills with Customer Success

Bringing my technical expertise to a customer support role will provide a balanced approach to solving customer problems with technical solutions and development experience.

Be a valued team member

I am a great team player who enjoys working collaboratively, constantly learning, and sharing knowledge and ideas to ensure the success of a project.